Your churn is costing more than you think
We quantify the total cost of revenue leakage and build the post-sale engine that stops it.
THE PROBLEM
At 9% revenue churn, a $300M company loses $36.1M per year. That is not the revenue that walked out the door. That is the revenue lost plus the sales dollars burned replacing it.
Over 3 years, that compounds to $118M.
Most companies treat this as a retention problem. It is not. It is a capital allocation problem hiding inside your sales budget. And it grows with your ARR.
THREE STATS
$36.1M/yr
The total annual churn tax at $300M ARR
$118M
3-year compounding cost of inaction
3x+
ROI on a mature CS investment by Year 3
WHAT WE DO
Success Calibrators quantifies revenue leakage and builds the post-sale revenue engine that recovers it and accelerates value creation. We deliver a financial model with a calculable ROI and an operational blueprint to execute it, not playbooks or platform implementation.
We work with CEOs, CROs, CFOs, and PE operating partners at B2B SaaS companies who are ready to treat Customer Success as a revenue investment, not a cost center.
CEOs at Growth-Stage SaaS
($100M-$500M ARR)
You are growing 15-25%+ but churn is eating one-third of your sales output. Your CS team is reactive. Your NRR is below 110%. You need a financial case for CS investment that your board will fund.
CFOs & CROs
Your sales team is spending millions replacing churned revenue. You need to know the exact number and a plan to recover it. We give you both.
PE Operating Partners
Your portfolio company has a retention problem that is compressing exit multiples. You need a rapid diagnostic that quantifies the churn tax, sizes the investment, and models the impact on enterprise value.
WHO WE WORK WITH
FOUNDED BY
Success Calibrators was founded by Veronique Montreuil, a Chief Customer Officer with a track record of building post-sale organizations that drive retention, expansion, and revenue growth at PE-backed and NYSE-listed SaaS companies. $350M to $1B in revenue responsibility. 93-96% GRR. 115%+ NRR.