Your churn is costing more than you think
We quantify the total cost of revenue leakage and build the post-sale engine that stops it.
THE PROBLEM
At 9% revenue churn, a $300M company loses $36.1M per year. That is not the revenue that walked out the door. That is the revenue lost plus the sales dollars burned replacing it.
Over 3 years, that compounds to $118M.
Most companies treat this as a retention problem. It is not. It is a capital allocation problem hiding inside your sales budget. And it grows with your ARR.
THREE STATS
$36.1M/yr
The total annual churn tax at $300M ARR
$118M
3-year compounding cost of inaction
3x+
ROI on a mature CS investment by Year 3
WHAT WE DO
Success Calibrators quantifies revenue leakage and builds the post-sale revenue engine that recovers it. We do not sell playbooks or platform implementations. We deliver a financial model with a calculable ROI and an operational blueprint to execute it.
We work with CEOs, CFOs, and PE operating partners at B2B SaaS companies who are ready to treat Customer Success as a revenue investment, not a cost center.
CEOs at Growth-Stage SaaS
($50M-$500M ARR)
You are growing 15-25%+ but churn is eating one-third of your sales output. Your CS team is reactive. Your NRR is below 100%. You need a financial case for CS investment that your board will fund.
CFOs & CROs
Your sales team is spending millions replacing churned revenue. You need to know the exact number and a plan to recover it. We give you both.
PE Operating Partners
Your portfolio company has a retention problem that is compressing exit multiples. You need a rapid diagnostic that quantifies the churn tax, sizes the investment, and models the impact on enterprise value.
WHO WE WORK WITH
FOUNDED BY
Success Calibrators was founded by Veronique Montreuil, a Chief Customer Officer with a track record of building post-sale organizations that drive retention, expansion, and revenue growth at PE-backed and NYSE-listed SaaS companies. $350M to $1B in revenue responsibility. 93-96% GRR. 115%+ NRR.