Recommended Customer Success Books

Discover the essential reads that fuel our transformative strategies and drive your business success.

CUSTOMER SUCCESS BOOKS

The Seven Pillars of Customer Success

By Wayne McCulloch
A Proven Framework to Drive Impactful Client Outcomes for Your Company

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The Customer of the future

By Blake Morgan
10 Guiding Principles for Winning Tomorrow's Business

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Growth IQ

By Tiffani Bova
Get Smarter About the Choices that Will Make or Break Your Business

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Customer success

By Nick Mehta, Dan Steinman, Lincoln Murphy
How Innovative Companies Are Reducing Churn and Growing Recurring Revenue

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The Outcome Generation

By Paul J Henderson
How a New Generation of Technology Vendors Thrives Through True Customer Success

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Farm don't hunt

By Guy Nirpaz, Fernando Pizarro
The Definitive Guide to Customer Success

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Chief Customer Officer 2.0

By Jeanne Bliss
How to Build Your Customer-Driven Growth Engine

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The Customer Success Professional's Handbook

By Ashvin Vaidyanathan, Ruben Rabago
How to Thrive in One of the World's Fastest Growing Careers While Driving Growth for Your Company

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Practical Customer Success Management

By Rick Adams
A Best Practice Framework for Rapid Generation of Customer Success

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The Customer Success Economy

By Nick Mehat, Allison Pickens
Why Every Aspect of Your Business Model Needs a Paradigm Shift

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The Chief Customer Officer Playbook

By Rod Cherkas
8 Strategies that Will Accelerate Your Career and Win You a Seat at the Executive Table

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The Startup's Guide to Customer Success

By Jennifer Chiang
How to Champion the Customer at Your Company

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CUSTOMER EXPERIENCE BOOKS

Customers Know You Suck

By Debbie Levitt
Actionable CX Strategies to Better Understand, Attract, and Retain Customers

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Customer Experience Management Field Manual

By Jeff Sheehan
The Guide For Building Your Top Performing CX Program

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Would You Do That to Your Mother?

By Jeanne Bliss
The "Make Mom Proud" Standard for How to Treat Your Customers

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The Power of Moments

By Chip heath, Dan Heath
Why Certain Experiences Have Extraordinary Impact

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BROADER STRATEGY, SALES & BUSINESS BOOKS

Levers

By Amos Schwartzfab, Trevor Boehm
The Framework for Building Repeatability into Your Business

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Competing on Analytics

By Thomas H. Davenpor, Jeanne G. Harris
The New Science of Winning

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The culture Code

By Daiel Coyle
The Secrets of Highly Successful Groups

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Good to Great

By Jim Collins
Why Some Companies Make the Leap...And Others Don't

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The Unsold Mindset

By Colin Coggins, Garrett Brown
Redefining What It Means to Sell

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Predictable Revenue

By Aaron Ross, Marylou Tyler
Turn Your Business Into a Sales Machine with the $100 Million Best Practices of Salesforce.com

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The Advantage

By Patrick M Lencioni
Why Organizational Health Trumps Everything Else in Business

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Crucial Conversations

By Joseph Grenny, Kerry Patterson, Ron McMilln, Al Switzler, Emily Gregory
Tools for Talking When Stakes are High

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